Returns & Refunds
You have 30 days from arrival to send back any purchase from Avenform, without providing a reason. This guide sets out the criteria, return actions, shipping liabilities, and refund timing.
Conditions
To qualify for a refund under our 30-day return policy, ergonomic items must arrive at our logistics warehouse in original unused condition, completely unassembled, free of surface marks, packed in the original retail box with internal protective foam inserts, and accompanied by all included brackets, fixings, hex keys, and setup literature.
Return process
- Submit a return request to [email protected] citing your order identifier and reason for return.
- Receive an authorized Return Merchandise Authorization (RMA) voucher along with official UK returns depot instructions.
- Package the equipment securely within original protective inserts, ensuring all fasteners and packaging seals are intact.
- Receive approved funds directly via bank transfer within 3 to 10 business days following technical warehouse receipt and condition assessment.
Who pays return shipping
If an item arrives broken, flawed, or mistaken, we bear the expense through a prepaid dispatch voucher or courier collection. If you return by choice, you cover transit costs; no other fee is deducted.
Refund timing and method
Refund processing takes 3 business days following physical inspection. Cash on delivery orders are sent to your designated bank account via wire; direct bank transfers return to the source account. Financial institutions generally clear funds in 1-5 business days.
Resolutions by issue type
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Accurate item dispatched, incorrect parcel retrieved | None |
| Parcel lost | Replacement dispatch or complete reimbursement following courier tracking | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price | Return shipping only |
Exchanges
For a different configuration, finish the return flow and make a fresh purchase; we credit the returned unit once it reaches us. When an exchange stems from our fulfillment error, we waive shipping on the new package.
Cancelling an order
You may cancel without fee at any moment prior to dispatch. Send your order code to [email protected]. Once a parcel leaves our depot, our regular return policy takes over.
Questions about this policy
Contact [email protected] or phone +44 117 996 4333 between Mon-Fri 08:45-17:15, Sat 10:30-16:15. We process every message within one business day.
- Merchant
- Avenform Workspace Systems Ltd.
- Registered address
- 10 Orchard Street, Bristol, BS1 5EH, United Kingdom
- [email protected]
- Phone
- +44 117 996 4333
- Working hours
- Mon-Fri 08:45-17:15, Sat 10:30-16:15
- Registration
- Company No. 05186187