Delivery & Payment
Avenform delivers ergonomic home office furniture and workplace wellness accessories directly across mainland United Kingdom and Northern Ireland. Every consignment is dispatched through verified domestic freight networks to maintain equipment integrity from our distribution depot to your premises.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD UK Parcel Delivery | 1-2 business days | £4.95 |
| Royal Mail Tracked 48 | 2-3 business days | £3.85 |
Delivery estimates reflect business days after parcel handoff. Shipments to outlying postal zones may require an additional 1-2 days.
Order processing
Purchases completed before 14:00 on workdays dispatch that afternoon. Orders logged past cutoff, over weekends, or on public holidays dispatch the next business day. You will receive an immediate confirmation email containing your order ID.
All ergonomic hardware, monitor mounts, and seating components are enclosed in multi-wall double-fluted corrugated outer cartons reinforced with edge protectors. Internal components are seated within custom high-density polyethylene foam cradles, and surface finishes are protected with anti-abrasion sheeting to eliminate movement and friction during handling.
Tracking your parcel
Following consignment dispatch, an automated notification containing your parcel identifier and real-time tracking link is transmitted via email and SMS text messaging. Customers can observe depot transit scans and scheduled delivery time windows directly via the courier portal.
Lost or delayed parcel
If tracking records show zero movement for 5 business days, email [email protected] with your order number. We will file an official inquiry with the carrier and either dispatch a replacement or issue a full refund, per your instruction, within 10 business days of your report.
Damaged on arrival
Examine outer cartons upon receipt before accepting courier handover. If exterior structural damage, tears, or crushed corners are apparent, note the packaging condition with the driver, photograph the damage immediately, and contact [email protected] within 48 hours to initiate a carrier investigation and replacement request.
Payment methods
Payment is limited to Cash on delivery. We never solicit card information or online banking credentials over the phone or by email.
Delivery outside United Kingdom
We deliver to specified regions. Final transport rates and schedules appear during checkout prior to payment. The customer pays any local customs or import taxes.
Questions about this policy
Contact [email protected] or phone +44 117 996 4333 between Mon-Fri 08:45-17:15, Sat 10:30-16:15. We process every message within one business day.
- Merchant
- Avenform Workspace Systems Ltd.
- Registered address
- 10 Orchard Street, Bristol, BS1 5EH, United Kingdom
- [email protected]
- Phone
- +44 117 996 4333
- Working hours
- Mon-Fri 08:45-17:15, Sat 10:30-16:15
- Registration
- Company No. 05186187